ACG’s Agent Portal Modernized with Liferay DXP 7.1 Upgrade

Client Overview

ACG is a member of the AAA-affiliated insurance companies with a nationwide presence. It is the second-largest AAA club in North America, serving over nine million members. The organization provides services across insurance, travel, business, and finance.

Headquarters: Michigan, USA

The Problem Statement

ACG’s Agent Portal serves as a critical gateway for information access and collaboration. However, the application was operating on an outdated technology stack and required an upgrade. At the same time, several new features had to be incorporated to align with organizational standards and modern architectural requirements.

The existing Liferay 6.2 platform needed to be upgraded to Liferay 7.1 to support improved search capabilities. Enhanced search was essential for helping agents retrieve customer documents based on geographic permissions and other parameters, more accurately and efficiently.

Business Challenges

• Enabling faster configurations and advanced search customizations using Liferay.
• Strengthening access to documents and data within a secure, clustered, and load-balanced environment.

Business Solution

• The platform was upgraded from Liferay 6.2 to Liferay DXP 7.1, introducing enhanced capabilities that allowed documents and content to be filtered more effectively using tags and categories.
• Security compliance was reinforced, and endurance testing ensured accurate and stable performance.
• A disaster-recovery-enabled, clustered, load-balanced version of the application was deployed to support business continuity.
• The portal’s functionalities were also improved to assist agents in retrieving documents seamlessly based on role-based permissions and geographic constraints. Additional components were incorporated to refine search precision.
• The upgraded platform seamlessly integrated with IBM Security Access Manager and LDAP to support secure authentication and performance.

Core Technology Used

The upgrade to Liferay DXP 7.1 strengthened user experience, improved content management efficiency, and enhanced overall performance.

The updated platform introduced modern features that allowed ACG to administer its web properties more effectively. Performance analytics across pages and applications provided valuable insights for continuous optimization.

The Impact

• Significant improvements in managing state-wise content.
• Streamlined editing of Marketing and Advertising pages, along with enhanced campaign authoring capabilities.
• Ability to flag frequently used documents for quicker access.
• Customized search rules enable users to access information based on specific profiles.
• Highly secure and high-performing applications.
• Seamless integrations across multiple applications, servers, and Hub Sites.

This solution was delivered in partnership with Youngsoft.