Financial Service & Insurance

Next-Generation Digital Transformation for Financial Services Companies.

For financial services and insurance companies, some of the biggest challenges include acquiring and retaining customers, fraud detection, prevention & compliance, in addition to embracing digital tools to deliver customer delight. Technologies such as AI/ML, robotic process automation (RPA) and advanced analytics can help them with greater insights and automation to accelerate growth and improve customer delight.

Data-driven customer acquisition & retention.

RPA for prevention of fraud and regulatory compliance.

Advanced Analytics to accelerate growth and cut down costs.

How we Help Meet Business Goals

At Digitech, our focus is to deliver technology with a purpose

Our SMEs start by understanding the business goals of the customer. We work backwards from there to design digital solutions to meet these overarching goals.

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Cost Reduction by using RPA for fraud detection, prevention and compliance.
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Increase in no. of new customers acquired by using advanced analytics for customer acquisition.

Our SME and Consulting-Led Approach drives growth and cost savings

While automation and digital transformation are critical, it is paramount that every digital initiative has a focused business outcome.

Automating Onboarding and KYC Processes

Being a highly sensitive industry, onboarding and Know-Your-Customer processes are mandatory to meet regulatory requirements as well as to safeguard customer interests. At the same time, it can be a long-drawn process and prone to errors. Digital technologies can improve the accuracy of data collected to speed up the customer acquisition process, enabling executives to more value-added tasks to improve customer delight.

Customizing Product Offerings for Greater Conversion

Analytics can enable financial solution providers to profile the customers for focused service offerings, catering to the financial goals of the customer. This will improve retention and loyalty while helping the service provider to grow through focused marketing campaigns to attract new customers.

Fraud Detection and Prevention.

Financial frauds are an age-old threat that financial institutions have had to face. However, with AI/ML and analytics tools, financial organizations can identify anomalies faster and put security and governance rules that can detect and prevent fraud, thereby protecting consumers and the business.

We were able to reduce our KYC Process costs by over 12% on a high base. This was possible, thanks to a customized RPA solution delivered by Digitech.

COO and co-founder, Leading NBFC based in India .

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