Leverage analytics to understand your customers and improve service quality For retail customers, three things matter the most: quality product, at great prices, and with good discounts and offers. This has been easily possible in online stores, where digital technologies enable capturing customer behavior and preferences for targeted marketing communications. INDRAi, a CCTV-based video analytics […]

A leading automaker, created a unified platform for its 124 plants, 500 warehouses, and 1,500 suppliers. This enabled real-time consolidation of data from all its machines and systems, tracking logistics using advanced analytics tools and providing insights on shop-floor processes. This is expected to effect a reduction in factory costs of 30 percent by 2025

To say that the world was shaken by the Covid-19 pandemic would be an understatement. The novel coronavirus has truly pushed us into a ‘new normal’ thanks to repeated lockdowns, supply chain disruptions, and shutting down of international borders. If there was a silver lining that emerged during the pandemic, it was the accelerated use

In the aftermath of the COVID-19 pandemic, the acceleration of digital transformation empowered businesses to embrace innovations and adopt new business models, creating new opportunities and breaking growth barriers. According to one McKinsey research, technology adoption is becoming a critical differentiator between leaders and laggards. But, to maintain the lead and continue to accelerate growth, the senior

The overall market size for Multi Cloud Management technology is expected to grow at a CAGR of 30.8%, from USD 2250.1 million in 2020 to USD 19278.2 Million by 2028. This is because it enables businesses to use a single interface to manage and monitor applications and workloads across the different public clouds they are hosted on.

Chatbots and conversational AI have been around for quite some time now. With Covid-19, the demand has increased further due to the easy omnichannel deployment and reduced cost of development of these AI-powered customer support services. They enable businesses to stay connected and increase customer engagement, provide 24/7 customer support, and meet customer demand for

The evolution of digital technologies has had an impact on business operations, increasing efficiency and productivity. They have also changed the way businesses engage with customers across industry segments, including the banking, financial services, and insurance sector. It has enabled businesses and consumers alike to access the services offered at the click of a button

As healthcare businesses are expanding, handling more clients, and dealing with stringent regulatory requirements, they require their resource utilization to be optimal and focus on innovation and growth. Enabling them in this is Robotic Process Automation, which can help to automate repetitive back-end processes and workflows, both fundamental and complex, such as claims and process management.

A few years back, McKinsey published an article titled – “A transformation in store”. It focused on how new, emerging digital technologies were finding their way into the retail store to help brick-and-mortar retailers compete against modern, powerful, well-funded e-commerce companies. The article focused on the role of in-store data and analytics, how decision-makers in